FAQs

Why are we the best Lensball company to buy from? 

We deliver FAST and FREE from the US and we are proudly based in the US. US Customers get orders in 2-4 days. 

We also pride ourselves on product quality, our lensballs are the best made. The carving, polishing and hardening process is second to none with the balls being immaculately clear. Our entire package is second to none as you will see in the photographs! 

Buy your Lensball today

Before buying from other specialist Lensball providers find out how long it takes to get to you? 

Many 'premium' suppliers dropship from China resulting in wait times up to 30 days! These will also likely utilise China Post or similar carriers which can often provide subpar experiences. 

Who will fulfill my order and where from?

We have now partnered with the well-known E-Commerce fulfilment specialist known as ShipBob. We believe they are the best in the business and having a professional fulfilment company speaks volumes for our efforts to bring you the best product in an industry-leading timeframe.

We Deliver fast 

Postage Timeframes

U.S. Orders: 2 - 4 Days - Free Domestic Delivery on all orders 

Please allow 24-48 hours for tracking to update and go back into your original order details sent from us to see the tracking code updated. You can also opt for SMS notification for your tracking number. 

What is your return policy?

Rarely used due to our operations and quality however we do exchange, issue store credit or refund for returned items where the item is ruled eligible for a return. We pride ourselves on our quality and service so we expect to have few problems, but we realise they can happen. 

Please contact us on the green button below and we will endeavour to handle your query as soon as possible. 

Return Requirements:

  • Must be postmarked within 60 days of ship date
  • Item(s) should come back in the state it was received (i.e. no malicious damage on the part of the customer).