FAQs

What quality can I expect? 

We pride ourselves on product quality, our lensballs are from experienced suppliers who have manufactured 1000s of these consistently. The carving, polishing and hardening process is second to none as we have partnered with a very experienced manufacturer. 

When will I receive my order?

Your lensball will be processed promptly and then shipped to your destination with the following postage timeframes.  

USA Orders: 3 to 7 days (majority should be closer to lower end)

Australian Orders: now a faster locally sent option with reduced Australia Post rates or you can also continue to select the FREE option via airmail! 

International Orders: 2-4 weeks (if you would like an estimate for your particular country please contact us). 

What is your return policy?

We exchange, issue store credit or refund for returned items where the item is ruled eligible for a return. We pride ourselves on our quality and service so we expect to have few problems, but we realise they can happen. 

Please send us an email to lensballteam@gmail.com and we will endeavour to handle any issues promptly with you. 

Return Requirements:

  • Must be postmarked within 60 days of ship date
  • Item(s) should come back in the state it was received

How much does worldwide shipping cost?

We offer free shipping worldwide on all orders. Buy your Lensball today